This is a full-time role for a Duty Manager for one of our hotels in Athens. The Duty Manager will be responsible for the hotel’s daily operation in a timely and effective manner.
• Out on the floor front-and-back-of-house on a regular basis speaking with guests and operational HoDs and personnel members, in order to comprehend business needs and assess operational opportunities
• Highlights operational needs and improvement opportunities to the General Manager and assists in formulating solutions
• Implements and maintains an effective open-door communication system that encourages feedback and interaction between all department
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Ensures that the highest degree of quality guest service is maintained at all times, through prompt and courteous care
• Meets or exceeds previous service scores and satisfaction rankings. Investigates complaints and initiates corrective action. Promptly resolves any guest complaints or related issues.
• Ensures SOP implementation in all departments and safeguards the same during routine operational checks. Keeps operations teams focused on the critical components of their scope with an aim to drive guest satisfaction as well as the desired financial results.
• Participates in public space walk-throughs with Engineering, F&B, Spa & Housekeeping to ensure guest rooms, public spaces and back-of-the house areas are well-maintained and preventative maintenance processes are in place.
• Assists General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel
• Participates in meeting planner site visits or inspections and prepares operations team for the same.
• Demonstrates positive leadership characteristics which inspire team members to exceed standards and promote team empowerment and team spirit.
• Delegates operational duties and projects with consistent follow-up.
• Assists General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company’s expectations.
• Collaborates with the Sales, Marketing, and Revenue Management departments to create effective strategies.
• Interacts with all stakeholders with professionalism, tact and courtesy.
• Experience of at least 5 years in a senior position in a high-volume establishment
• Bachelor’s Degree or higher in Tourism studies
• Excellent written and verbal Greek & English communication skills
• Experience in various capacities of F&B strongly preferred
• Able to work independently and make timely and effective decisions for the business scope
• Ability to solve problems, handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner.
• Satisfactory remuneration package
• Professional development opportunities
