• Out on the floor front and back of house on a regular basis speaking with guests and operational HoDs and personnel members, to understand business needs and assess operational opportunities, highlighting them to the General Manager, while assisting in formulating solutions.
• Implements and maintains effective open-door communication system that encourages feedback and interaction between all departments.
• Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.
• Ensures the highest degree of quality guest service is maintained at all times, through prompt and courteous care.
• Meets or exceeds previous service scores and internet rankings.
• Investigates complaints and initiates corrective action. Promptly resolves any guest complaints or related issues.
• Ensures SOP implementation in all departments and checks the same during routine operational checks.
• Keeps operations teams focused on the critical components of operations to drive guest satisfaction and the desired financial results; makes and executes key decisions to keep property moving forward towards achievement of operational goals.
• Participates in public space walk-throughs with Engineering, F&B, Spa & Housekeeping to ensure guest rooms, public spaces and back of the house areas are well maintained and preventative maintenance processes are in place.
• Assists General Manager with establishing and maintaining applicable preventive maintenance programs to protect the physical assets of the hotel.
• Participates in meeting planner site visits or inspections and prepares operations team for the same.
• Demonstrate positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment and team spirit.
• Delegates operational duties and projects with consistent follow up.
• Assists General Manager in developing accurate and aggressive long and short-range revenue goals consistent with the Company’s expectations.
• Collaborates with the Sales, Marketing and Revenue Management departments to create effective strategies.
• Interacts with the general public, customers, employees, homeowners with professionalism, tact and courtesy.
• Experience of at least 5 years in a senior position in a high-volume establishment.
• Bachelor’s Degree or higher in Tourism studies.
• Excellent written and verbal Greek & English communication skills are required.
• Experience in various capacities of F&B strongly preferred.
• Able to work independently and make the right decisions for the business.
• Ability to solve problems, handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner.
