The ideal candidate will have proven experience in managing Food & Beverage departments, operating à la carte restaurants and bars, as well as organizing and servicing high-demand conferences and events.
• Overall responsibility for the smooth and efficient operation of the hotel’s à la carte restaurants, bars, room service, and event venues.
• Ensuring the delivery of high-level services in accordance with Divani Group’s quality and hospitality standards.
• Daily planning, coordination, and supervision of service staff across all F&B areas, based on occupancy levels, events, and operational needs.
• Monitoring the proper implementation of service procedures in à la carte restaurants and bars (standards, service timing, product presentation).
• Managing restaurant reservations, table allocation, and welcoming VIP guests.
• Supervising bar operations, monitoring stock levels, costing, and product promotion.
• Ensuring correct compliance with cashiering procedures, POS systems, and daily financial reporting.
• Contributing to the creation and implementation of promotional initiatives aimed at increasing revenue in the F&B departments.
• Organizing and supervising banquets, conferences, and corporate events with high service standards.
• Training, guiding, and evaluating service staff.
• Handling guest complaints and resolving issues promptly and effectively, with professionalism and a guest-oriented approach.
• Ensuring compliance with hygiene and food safety procedures (HACCP & ISO).
• Monitoring performance indicators (KPIs) and preparing reports for Management.
• Minimum of 5 years of experience in a similar position in a 4 or 5* hotel.
• Proven experience in the operation of à la carte restaurants, bars, and event management.
• Strong leadership, organizational, and effective team management skills.
• Excellent communication skills and a strong guest-focused mindset.
• Excellent command of the English language (a second foreign language will be considered an additional asset).
• Very good computer skills (MS Word, Excel, Outlook).
• Dynamic and pleasant personality with professionalism and strong teamwork spirit.
• Competitive remuneration package
• Modern and professional working environment
• Continuous training and career development opportunities
• Employment at one of Athens’ leading hotels
